Other PC Issues

Submitted by Jame on Tue, 2009-01-06 03:15.

 


Please post a comment here and describe your problem as well as possible.

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Member

Authenticator Login

Submitted by mcfancher on Mon, 2010-01-18 01:43.

Ok, so I logged in last week on Battle.net just fine, but today I tried to login and it says to enter the 6 digit code generated by my Authenticator. I have never set up this method of logging in and now I'm dreading the fact that my account has been hacked, but I can't login. Blizzard is swamped with calls and I don't even want to wait to play email tag back and forth with them to remedy the problem. Any suggestions?

Member

This just happened to me

Submitted by jeremy2020 on Fri, 2010-02-26 05:49.

This just happened to me shortly after I downloaded the WoW Pro add-on. My initial reaction was that this site was a scam despite my reading through it and it seeming legit. However, after contacting Blizzard the rep told me that the culprits are Curse Client and WoWmatrix.

I had been using Curse Client. She told me they were currently experiencing a run on this issue from users using those 3rd party add-ons. She recommended spreading the word (since Blizzard can't officially do it for some reason) and downloading add-ons manually.

Laziness - 1
Me - -2 hours of my life on hold with Blizzard support

Jiyambi's picture
Administrator

If you didn't put an

Submitted by Jiyambi on Mon, 2010-01-18 03:15.

If you didn't put an authenticator on yourself and it is demanding a code, it's a sure bet your account was hacked and the person who hacked it slapped an authenticator on there.

I would highly recommend getting an authenticator yourself once you manage to get your account back. They cost less than a movie ticket (or free if you happen to have an iPhone) and only take an extra 10 seconds when you log in. This advice goes to EVERYONE - save yourself and your guild the grief and just get one!

Archistratege's picture
Member

Hijackthis log file.

Submitted by Archistratege on Mon, 2009-04-20 16:27.

Well I ran all the programs listed in that helpful guide about PC health, and just wanted to post my Hijackthis log file since I have no real idea about what to look for in it.
Can ya help me out here? Id 'so' appreciate it.

- Well here it is, enjoy:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:16:52, on 20-04-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmer\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmer\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Programmer\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Programmer\Java\jre6\bin\jqs.exe
C:\Programmer\Fælles filer\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Programmer\Lavasoft\Ad-Aware\AAWTray.exe
C:\Programmer\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Programmer\Winamp\winampa.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Programmer\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Programmer\QuickTime\QTTask.exe
C:\Programmer\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Programmer\Fælles filer\Real\Update_OB\realsched.exe
C:\Programmer\Java\jre6\bin\jusched.exe
C:\Programmer\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Programmer\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmer\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blackle.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hyperlinks
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmer\Fælles filer\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Hjælp til tilmelding til Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmer\Fælles filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmer\Windows Live Toolbar\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programmer\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programmer\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmer\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Programmer\Winamp\winampa.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [avgnt] "C:\Programmer\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmer\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programmer\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmer\Fælles filer\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [StartCCC] "C:\Programmer\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmer\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Programmer\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJENESTE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETVÆRKSTJENESTE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programmer\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Programmer\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Opslag - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmer\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmer\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Programmer\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228950468500
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1228950453671
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Programmer\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Programmer\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\Windows\SYSTEM32\ati2sgag.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programmer\Fælles filer\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programmer\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Programmer\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

JamesL85's picture
Revered Member

Problems?

Submitted by JamesL85 on Tue, 2009-04-21 16:17.

Are you having problems? I just did a quick glance and didn't see any blatant problems.

James

Archistratege's picture
Member

Well allright, perahps I

Submitted by Archistratege on Tue, 2009-04-21 16:28.

Well allright, perahps I should clarify.

I followed the 'How to CLEAN your PC from keyloggers' guide posted by Wizkid and noticed in the beginning of the guide, that mister Jame offered the guide users to post the Highjackthis-log file here on the technical problems board for reviewal. And thats really just what I did.
I dont expect anything severe is wrong with my system - other than it having wierd personality traits -but then again I have no real idea of what to look for in such a log-file, and if there 'is' something hazardous hiding somewhere on my system.
However, if ya say it looks fine, I will trust ya on that and gently pat my computer to show my appreciation of its toughness.