Addon FAQ Page

Hacking occurs when a program called a keylogger is active on your computer. These guides are .lue files. It is *impossible* for .lua files to hack your account. However, it is possible that you picked up a keylogger as a "piggyback" file with a download from an addon site or auto-downloader, or somewhere unrelated to WoW-Pro. We have hundreds of users who report no problems with hacking, so it is very unlikely that any of these addons are the source of any such malware. However, I highly suggest you use both anti-spyware and anti-virus software to protect your computer and your account from this possibility. An authenticator is also a great way to drastically reduce the risk of hacking, though it is still technically possible to be hacked even with an authenticator.

Possible solutions:

• Make sure the relevant addons are all enabled (TomTom, Lightheaded, Tour Guide and the WoW-Pro guides).
• Make sure in the addon screen (at character selection screen) that you have ticked the 'Load out of Date Addons' box.
• Download the latest version of the addon from here: Alliance or Horde.

Possible solutions:

• Shift-click the guide in question, this should reset it.
• Delete WTF and Cache folders.
• Check that you are using the WoW Pro guides, there is a known issue with at least one of the guides that comes with the Tour Guide addon (the non-WoW Pro Howling Fjord) where it will not reset.

Possible solutions:

• Delete Temporary files (Search for 'temp' in Run or Search bar in Vista).
• Lower Graphics settings in the in game menu.
• Close all running programs (and/or icons in the task bar).
• Run the game in Windowed Mode (available in the video options menu).

If you have Vista then you have to extract the files to a slightly different location than with XP (see here).

I have also seen several occasions in which, despite the guide being where they should be and everything working as it supposedly should, the guides do not show up in game. 100% of these cases occurred on Vista computers. Rumor has it there is an addon bug of this nature that is inherent in Vista. I have not heard of a method for fixing this, if anyone learns of one please let us know!

Most likely you are using the WRONG GUIDE. First, make sure the WoW-Pro guides are enabled. All our guides have "WoW-Pro" in the title, and the author's name (in many cases, "Jame".)

First, this should only happen under one of three circumstances:

1. You force the game to quit without properly logging out. This will not save any progress you made during that session.
2. You delete the Tour Guide files in your WTF folder, or they become somehow corrupted.
3. The section you were using is updated and changed, which should only cause small parts (the parts that were changed) to reset.

There are many reasons why the waypoints may not work. Try the following.

• First, make sure you have both TomTom AND Lightheaded downloaded and enabled. TomTom maps the waypoints and displays the arrow, while Lightheaded provides coordinate information for questgivers.
• If you accidentally deleted/cleared a waypoint, right-click the Tour Guide box, click off the current step, then click it again to uncheck it and return to that step. This will reset the waypoint information.
• There are rare occasions that steps do not have waypoints. Mouse over the step and check the description to see if this is the case.
• In very rare circumstances, your addon files may simply be corrupt and therefore not working. The best way to solve this is to delete the Tour Guide, TomTom, and Lightheaded files in your WTF folder. This is located in different places depending on your operating system - see the top of this page for locations. Once you find the World of Warcraft folder, the WTF folder can be found under:

  World of Warcraft\WTF\Account Name\Realm Name\Character Name
  

  Make sure to back up your WTF folder before deleting anything. This is the folder that contains all your settings, both for WoW and for your addons. Once you've backed it up, delete anything in the WTF folder with "Tour Goude", "TomTom", or "Lightheaded".
  

Jame has made it clear that he will not be putting his guide up on these third party sites. This is not selfishness on his part - he only makes enough on the adds to keep the site going, this is not a for-profit site.

WoW-Pro is a website that depends on a community of authors working together. Not only that, but those authors have a lot of "paper" (not addon) guides to offer that are very high quality. These guides have gotten more exposure because people come to the site for the famous "Jame's Leveling Guide" but also look around at the other guides here.

If Jame's guides were made available on the third-party sites, traffic to WoW-Pro.com would drop substantially. Old users might still come here to look at guides, but new users would never find them. It would effectively destroy the guide-writing community Jame has worked so hard to cultivate.

I know it is a little less convenient to come here to get the addon, but to most people, it's worth it.

Carbonite can emulate both Tomtom and Cartographer.

How?

/carb options

> General

[x] Emulate Tomtom Waypoints

Does this mean I DO NOT have to install Tomtom for Tourguide to work?

Yes

Do I install Lightheaded?

Yes - Lightheaded will attach itself to the Carbonite Quest-tracker and is fully compatible with the built in Tomtom emulation.

If you understand English, you can use it - it works. Auto-completion works for quest gathering/completion/validation, but not for travel, for example - you will have to manually validate some steps which would be auto-validated by the English version.
You will have many messages like "Can't find zone XXX - using default zone" in the Chat log, but most of the time the default is pertinent. Waypoints in another zone will be inaccurate, though, and will point to a bad destination - but there are only a few.
Note that there are some localized versions:

• French
• (more to come)

Please report this on our bug reporting page. Be sure to include the version number of the guides, the specific guides section that the problem occurs, Horde or Alliance, and any other useful information.

You can contribute by either:

1. Improve the in-game guide. Here's how to contribute.
2. Help the community in other ways.